It has been more than 7 weeks since I handed my phone in for repairs and after accepting the quote I have yet to receive any information on the progress of the repairs let alone my phone. I contact the call centre at least twice a week for any feedback. These calls however all follow the same ...
Nashua Direct has on a couple of occasions soft locked my phones, even though they have been paid by EFT, And this month they have done it once again! Very inconvenient, as I have to run around and try to find a way to communicate with them, Why not simply contact us first? ...
I signed up for a Cell C contract through Nashua Mobile. My old MTN number was being ported to the new contract. I collected the phone over 4 weeks ago and there is still no service. I have contacted Nashua Mobile Call Centre on 3 different occasions. 1st interaction the agent told me the number is ...
After communication with Mduduzi regarding an upgrade and migration of a number from one provider to another, he promised the activation of a microsim by end of business yesterday of latest today. I called him today at 8h30 and he said he is following up with the warehouse and will revert by 9h00. ...
I believe I have been overcharged on my last statement from Nashua. The amount charged is double my usual bill, and its a bit outrageous. I changed packages recently as I upgraded - this was to a package that would be cheaper, NOT more expensive than the previous one. The man I spoke to on the ...
I migrated from Blackberry at the end of February 2013 to iPhone. To date the contract has not been sorted out and I have needed to pay for my data. On contacting the call centre I was told that the contract only commenced on the 1st of April and I would need to buy an adhoc data bundle, which I ...