They were preparing a table for us (7 frequent guests) and who I think was the manager rushed past us and said "your table is ready"(ATTITUDE) and we had to make our own way there! About 10min later a very flustered waitress came to take our order, when she realised she had not brought us ...
For the price of R22.00 per cappuccino, I at least expect a decent cup and not just a bad cup of coffee with some hot milk and no foam to speak of. A cappuccino is 1/3 espresso, 1/3 hot milk and 1/3 milk foam and at a price of R22.00 (more expensive than in Sandton City or Hyde Park) I expect ...
Following a complaint I had, Nastacha addressed the issue, called me back to keep me updated and finally came up with an acceptable solution. The hospitality industry can learn a lot from this type of approach - instead of losing 6 customers, they have made many more friends. Well done. We look ...
I bought a Groupon voucher for 6 people for high tea that expires in a month. I tried to book today for three weeks time, only to be told they are full. When I asked if I could book without the voucher, no problem. As far as I am concerned, this is a breach of contract as they have had my money ...
We were going to use the groupon voucher we purchased for 6 people for the Hi Tea. We had to wait about 15-20min to be attended to. The coffee and tea we ordered took about another 30min to come. One of the cups were chipped and when we asked for a another cup it took another 15min. We were told ...
I purchased for Myatt high tea from groupon which stated that it was valid Mon-Fri. When i tried to make a booking with Myatt and they indicated that the wording restricting the booking times was omitted and will be included later in the day. I had already purchased the voucher for 6people and ...