I had the wonderful experience of having invited friends and family over to watch the Confed cup finals, we set up with our braai and snacks and just as the game was to kick off, my connection disconnected. The error message was clear that my account had not been paid, Yet I had paid the account by ...
There was something wrong with my decoder, so I took it in for repairs at our local agent. So we decided in the mean time to buy a PVR. So, a while later our old decoder was ready to collect, and thats where our first problem started. They lost my smart card. With a long struggle, they replaced it. ...
I would like to compliment one of ur stuff memeber by the name of Xolani Sitemela - for a world class call center efficiency - i dont know when was the last time i phoned into a call centre and get service like that - thanks my brother for helping me out they way you did -when i was activating ...
Initial compliant: Being double debited, spoke to Monica at the call centre on Tuesday 28th May regarding this issue, I was kept on line for ever and eventually when she returned confirmed her supervisor will investigate and get to back to me asap, I was given a reference number 132765791 and I am ...
We need to disconnect one service and reconnect another each weekend- the Internet site for reconnection has been off for 6 weeks. Each weekend we wait 20-50 minutes to reconnect our service on Friday and Sunday. After numerous complaints they still have not fixed the Internet site!!! ...
I have made payment on my account and sent proof of payment to [Email Removed] but they refuse to reconnect my services unless the payment reflects on their side. I have spoken to 5 different consultants who were not able to assist me to connect. I was promised call backs but none received. I have ...