My problem related around an employees bad behaviour on the supply of a faulty product. After discussion and meeting with the above persons, the extent to which they went to satisfy my extreme anger was remarkable to say the least. I was more than just reimbursed and made to feel like a needed ...
I wanted to mention that I tried the Marshall music online store for some equipment. I had some queries and as such interacted with both Erwin and Brent. I found both of them to be a pleasure to deal with, and am certainly going to continue using them for future purchases. Thank you guys! ...
I took my vintage drum set to a few music stores in CT. They either didn't want to help or was incompetent to help. I then got the number of Marshall Music in Cape Town (Buitengracht Street) and being frustrated and discouraged by the previous shops i went to Marshall Music Shop as a final resort. ...
I ordered some musical equipment online, and opted to collect the product at the closest store. I arrived the next day and found that my products were only partly in stock. Spencer had called (though I'd missed this), and I was clearly in the wrong. But the kind folks at Marshall then offered to ...
Two months back, on the strength of a verbal quote, I ordered a Boss DD7 effects pedal which I was told, would take a week to arrive. After 3 weeks, I emailed Shannon Rice on the progress and was informed, due to a mishap, there had been a delay but I would get my pedal within a week - that was 3 ...
I bought a Taylor guitar in in 2009, 2012 It needed repairs, only then I found out that it was not the guitar that I bought. I was told that the guitar had an expression system, the box it came in even had a video in explaining how the system worked, the manuel inside the box explained how the ...