I purchased an HP 8500 printer in August 2011 and was advised to register the product in order to qualify for a 3 year warranty. The product was registered when the printer driver was loaded. This was confirmed in November 2011 when the print head was replaced. The print head needs to be replaced ...
Having used HP products for years both at business and work I purchased through Incredible Connection about a year ago, a HP Officejet Pro 8500A plus. This was my first HP printer, bought mainly for the double sided print feature which the salesman referred to as "stable". I estimate ...
I have a portable storage device model pd1000a that is supposed to work on a USB2.0 and or USB3.0 port. For the last 18 months I have been using it successfully via USB2.0 but that has suddenly stopped working. I took it to Matrix where they tested and found that it now only works on USB3.0 and ...
I bought 2 HP Compact Notebooks together with MTN data packages. After a couple of weeks the one battery just failed to work. Interchanging the batteries and having it tested, it was the battery that failed after 2 -3 weeks. I was referred to HP agents in Midrand - I offered to bring the laptop so ...
Amazingly I placed a complaint report earlier this month: "A brand new HP Laptop was obtained from Vodacom Vereeniging on a cellular contract. Within 2 months the letters on the keyboard started rubbing off and fading away. We went back to Vodacom, who said that it's not their problem, it is ...
On 10/10/2011 a customer bought an HP printer from our store specifically because it has a 3-year warranty. Now, just over a year later, there is a problem with the printer but Hewlett Packard refuses to honour the warranty on the grounds that it was never registered online. I find this utterly ...