This past weekend our daughter and 2 of her friends went out to celebrate her 21st birthday. When they were almost ready to leave, they called Good Fellas and were told that there would be a 30-45 minute wait. After an hour they phoned again and were told that they would have to wait another hour. ...
I wish to complain about the appalling service we received from Goodfellas on Saturday night. We phoned at 12, only to get a driver assigned to us 3 hours later, leaving us stranded and unsafe in the east. We initially bragged about the services of Goodfellas to our friends, only to be embarrassed ...
After waiting 20 minutes for the driver to arrive, they tell us that we will need to wait a further 20 minutes because there has been a "misunderstanding". This company is quick to charge you an extra 60 bucks when you ask them to pick you up after 2 but when they make you wait till 3 in ...
Went out to dinner and decided to use Good Fellas service to get home. Contacted GF call centre at 10:30 pm to arrange an adhoc collection. I was told that 'the computer was down', that they could not schedule, but would call me back shortly. Twenty minutes later, still no call. Multiple attempts ...
The last 11 times we phoned Good Fellas to come pick us up they were on time 4 of the times. And this is a service that we are paying for every month. When me and my flatmate joined we paid R300/month and received in exchange 25KM for each month and R11 per KM extra for each KM we went over that ...
Activated Goodfellas via my Momentum insurance policy, was charged for the service via debit order and to date I am unable to use the service even after 7 calls to GoodFellas accounts dept. and call centre. The staff at Goodfellas are very unhelpful. Shocking customer service. ...