Hi, My complaint can be summed up as follows. Received Blackberry Z10 - 03? 42013. Logged call on 10? 42013 with FNB advising of faulty screen and they advised phone will be collected on the next day - 11? 42013. Phone was collected on 15? 42013 at 15:30. Was advised on 18? 42013 that a new phone ...
After being a victim of I went through a long process of trying to recover the funds. I had filled in all the appropriate documents and waiting the respective turn around times. Endless phone calls and arguments I came to find out that the consultant that help me failed to send through my claim. ...
This is not the first time that we have had bad service at FNB! It is in fact the third time. In this particular situation, we wanted to open a business account. The CIPRO documents were sent through but did not show up on their system. Then we emailed him the proof of address and ID, a WEEK LATER, ...
I tried calling in to query why i was being debited certain fees as i have a staff account and was not charged these fees previously, i have been transferred to 6 different call centres within FNB and only Thandi from cellphone banking was able to get one query resolved. I find it absolutely ...
Called the call centre on saturday morning and spoke to the consultant who placed me on hold for 10 minutes then the consultant dropped the line, I then called again and the same things happened again, the third time I called and request to speak to a team leader and was told there's no teamleaders ...
This is a small matter to some, but I have requested a call back in regards to the BANK MY CHANGE feature FNB has. I have waited 2 weeks, and from what I hear, this shouldn't take more than 3 days. It's a added little benefit, I know, but the fact remains, I have requested a service and I have ...