My benefits were suspended on the 1 March due to a bounced debit order. I paid the outstanding amount on the 7th and sent both fax and email confirmation. I received an email several hours later stating that neither confirmation had been received at which point I phoned directly, explained what I ...
On 18 February somebody on my behalf phoned Fedhealth to find out what documentation they need for me to change my bank detail on my debit order. I mailed signed and stamped letter from bank with new account detail and instruction with relevant medical aid info. Only on 27.02.2013 Fedhealth sms ...
I had phoned in to query about updating my scheme plan and Phimla was very efficient, friendly and helpful. ...
Had really great service from Mavis. She was clear and provided me with all the relevant information, including the process of passing on the details of the next supplier I needed to chat to about my query. She was comfortable to address me in vernacular and polite throughout the call, including ...
On 01 October 2012 we have cancelled our Fedhealth medical scheme and move over to another because the call centre agent we spoke to didn't know how Fedhealth's moving between plans worked and gave us the wrong information. Instead of retaining us as clients by simply allowing us to change our plan ...
On the 22nd of January 2013 I got confirmation that I was a member of Fedhealth Medical Scheme. I was supposed to be covered from 1 February and pay in arrears on 1 March. Fedhealth has taken "their" money but I am STILL NOT covered. This was a direct transfer from the medical aid I was ...