We booked a car for 7am at Lanseria airport. We arrive at 7am to find no one at the office. The security guards told us that the manager or whomever sometime arrives at 7am or on some days 8am. If they only open at 8am then why is there an option to book a car at 7am? Then to put the cherry on top ...
I've been renting cars from europcar for the last seven years. This last two experiences is really evidence that they lost their customer focus. This is also evident by also the pink hellopeter complaint reports. 1st... there was this incidence where it happen that when I returned the car they ...
I rented a car from Europcar last week Wednesday and Thursday and I have been pleasantly surprised how their service levels have improved. I have complained about Europcars' billing at this very branch in the past but that is now all behind us. I have since that complaint rented probably 5 times ...
I'm waiting for my deposit for a month now. About 2 weeks ago I phoned Europcar and spoke to Precious. I updated my banking details and was promissed the the matter will be resolved in 3 working days. I phoned them again today and they promissed to phone me back. I'm still waiting... ...
I rented a vehicle from Europcar 24/10/2013. I changed from my high heels to ballerina flats and put my heels on the back seat of the rental. In my haste to make check-in on time, I completely forgot my shoes in the car. When I realised my mistake, I phoned Europcar at 19:00 (I had to board at ...
I had to rent a car from Europcar while mine went in for repairs. I received exceptionally good and professional service from the moment I dealt with the call centre (Precious) until the car has been delivered to me at the panel beaters (Rose). I have been updated via sms every step of the way. I ...