Amazing - After almost 1 year of having left South Africa and not using my edcon account - I suddenly receive a billing for almost the entire limit of the card. I have tried to contact the accounts department with absolutely no luck, no feedback and no clarification of what should be done. As I am ...
On the 15th February 2013 I went to Jet Zevenwacht to insure my new Blackberry 9320 and I asked to insure my phone Melissa Roman asked if i had the phone with me I gave her the phone in the box and she never explaind anything to me she just printed out a slip & told me the phone is insured. On ...
A account was opened in my name, under the wrong address and work address details. I had to spend hours away from work to collect the correct legal documents - go to the Cresta branch twice to fax details to the customer care centre only to be told that they have not received the faxes - 4 months ...
Upon my last complaint estelle stoffels responded that the account is closed, that the credit bureau is updated monthly and that credit bureau reflects an accurate credit record over past 24 months. My question is why did it still reflect? I paid and closed the other accounts in december and they ...
Edcon debt collectors phoned me december last year and told me to pay a certain amount to clear my debt and if i pay it before the certain date i will get a discount and my name will be cleared..fine i paid the amount at jet and the consultant could'nt understand me and phoned headoffice to ...
I contacted Edcon today as I had a query regarding my Edgars account. I spoke to the most efficient, well mannered and bubbly call centre agent by the name of Heriet Cele. I am used to poor service as I have received it from many retail outlets and call centre agents however my query was handled ...