On the first of the month owing to public holidays my DD for Discovery bounced. I then received a SMS saying my cover was canceled. I later paid the full outstanding amount to Discovery. However I have received no confirmation from them that my cover has been reactivated or an offer of a refund for ...
I changed my medical aid plan from Keycare to Classic Comprehensive effective Jan 2013 and guess what I still dont have the new medical aid cards. I enquired, gave up and my husband followed up countless times and still we get empty promises on when we will have the new cards. This is starting to ...
Adding of dependant-waiting for 3months for anyone to get back to me-shifted from pillar to post-call centre to new applications-still no joy-spent hours on the phone-got numerous ref. numbers but 3 months later still no one has come back to me electronically of via phone w.r.t progress - really ...
I would like to pay Shafia Butler a very big compliment. She went over and above the call of duty. She helped me sort out a problem with some details and outstanding accounts. She fast tracked my accounts to management. She phoned me back to make sure that it was all sorted out. I want to thank her ...
Tried getting surgery for an elderly family member pre-authorized. Discovery clerk argued with me whether the operation was necessary. I told her the DOCTOR said it was necessary (why have an invasive operation for fun?). Eventually clerk said she guarantees it will be paid from SAVINGS! Why pay ...
On the 04/04/13 a e mail was sent to [Email Removed] with the requested documents. I did receive an e mail the same day from [Email Removed] stating that I would receive a response within 3 working days via e mail or a consultant will call me pertaining to my query. Reference no: 2792670346 ...