I called to query why a Specialists bill had not been paid for my newborn twins, I had the "privilege" of speaking to Ashen Pillay, he informed me that the claim was not paid as our savings were finished, fair enough however I was not happy with the response as we pay a hefty amount of ...
I was referred for a MRI scan of the brain and neck. The call centre informed me that I would be responsible for an amount of R2450. When verifying this with the radiologist I was told that it is in fact R4900, because my brain and neck had to be scanned. They said that Discovery is the only ...
We cancelled our medical aid with Discovery the 28 February but a premium was paid in cash at FNB in March which had to be paid back I contacted them and said that the banking details have changed and gave them the new account they send me forms to fill in which I did but they went ahead and paid ...
I applied for a change in Chronic medication for a patient on 15/04/13. No response by 09/05/13 so both my secretary and I phoned in and spent significant amount of time on phone. Really given the run around. So on 16/05/13 I submitted a letter of complaint. The same day I received an automated ...
Emails WRefNo#2893692291#- -MailRef#633957363#- refers. This is NOT what I asked to be done. This is NOT what the issue is. There is NO ATTACHMENT to your email to me. I have paid cash for my visits to Healthworx and am NOT CLAIMING it from Discovery. I did not asked to be reimbursed for what I ...
In April 2013 I had to have a disc replacement surgery in my neck as my disc had ruptured and was lying on my nerve causing excruciating pain in my arm, I went to flora emergency and from there I was admitted - I required surgery - the hospital as well as my husband contacted discovery for ...