I just joined, against my will at that, and I cannot get through to get my medical aid number. I need it urgently to give to my childs scool for 1 August. I sent a mail for somebody to phone me since there is no option to hold for the operator to speak to a PERSON. The mail response was ...
Some broker representing Discovery came to see wanting to sell me some more of Discovery's poor products. He proudly presented me with a print out showing me that I'm a vitality member on blue status. I said to him that it must be incorrect because when I joined my current employer I did not select ...
I have been a discovery user for 2 years now and up until now I have been extremely happy.. Up until sunday 28 july when I went to dischem to collect my chronic medication. I was advised that my funds have been exhausted. When I enquired about this I was told that my medication is not considered ...
I have to have a procedure done in hospital, and much to my surprise Discovery says i must pay in R 4700 myself for a 15 minute procedure which is a scope for preventative measures. Yet i pay discovery R25500 a year for a savings plan that when they've given me my pathetic R5500 savings bank i have ...
I've had to have a procedure done by a Maxillo-Facial surgeon. The doctor gave me a quote for all the work to be done - the entire procedure would cost R7 875. I submitted this quote to Discovery to see how much of the claim would be paid. I received a response advising everthing would be covered ...
Yet again, having phoned beforehand to ascertain that claim would be settled (2 calls), trying to get re-imbursed is impossible. So far, I think I am on call no 5 and despite submitting invoices with exactly the details requested by call centre consultants, my claim is being rejected and I am told ...