On the 5th o f August I emailed a GP to specialist referral form to see a neurosurgeon. I got an email back stating my visit to the specialist was denied but that was for my Gynaecologist visit that was already approved a week before. I have chronic neck pain and need to see the neurosurgeon. I ...
I am currently paying for two separate medical aids at Discovery but I experienced the same nonchalant attitude and poor service on both my accounts. On my grandmothers account: I called on August 1, 2013 and the lady I spoke to, Monique, said that my membership was not paid this month and I should ...
It seems as thoug the only way to get a response is to post on Hello Peter. Last Tuesday, after posting here, I got a phone call from Discovery within half an hour. My claim has still not been settled and despite emailing and leaving a voice message, I have heard no more. I am astounded, firstly ...
I submitted a complaint report on 29 June regarding the payment of a claim that was reversed more than a year later. The funds were taken from my account, funds which were supposed to go towards claims that I then needed to pay myself. I received feedback from Genevieve regarding the issue. More ...
I Switched From An Upgraded Medical Aid To A lower One For My Dad, So I Sent In All My Forms, Income Verification Forms etc, Called The Call Centre Maybe 10 Time In That 9 Months To Have It Sorted Out, Getting R1000 More Deducted Over What I was Paying, Total R2327, 00, I Earn R3500, 00. Till To ...
After discussion with discovery this issue is still not resolved, discovery managed to get their own clients name wrong... so they emailed the account statement to a fictional address... so far they managed to update my status as paid... but im still listed for the next 2 years for R411... If the ...