Member for probably 15 years. Amazed at the complete disrespect. I am tired of explaining my story OVER and OVER again to call centre agents with NO insight or power to resolve my problem... Then FINALLY a gentleman calls me from CPT, listens to my story and we come to a suitable resolution. But ...
I submitted a claim for medical expenses to Discovery via email to be reimbursed. My cover email CLEARLY stated that there was a payment receipt attached and the receipt was also visible on the scan of the invoice. Great was my surprise to find out that Discovery had decided to pay the doctor again ...
Membership with Discovery is 13 55 13 950. We have done our vitality check with clicks at Beacon Bay East London on 18-06-2013. If I go on Discovery website it tells me we (my husband main member and myself) are registered. QUOTE Vitality status completed on 2013-06-18 expires on 2014-06-18 UNQUOTE ...
As this seems like the only way you get resolution, i am using the service to complain about the service and organisation. As I am typing this I have now spent 30mins (and expect to stay another) on a call from the UK to Discovery to understand why an amount is being taken off my account. See below ...
Im amazed at Discovery's business-mind outlook. The last time i checked, i was paying for a TOP medical aid who would help me in times when your health is at risk, moreso that of an unborn baby. After days and weeks of escalating a chronic application for Gestational Diabetes, Discovery had ...
I was informed by two Discovery Reps that if I had a Life Policy, a Discovery Credit Card and a Discovery Medical Aid, maintained at least Gold with Vitality, based on my wise usage of my MSA (the less you use, the higher your payout), my monthly expenditure on my credit card, my monthly life ...