In the beginning of July i sent a request for client policy to be cancelled, i called and got the form, completed it and sent it back, i got an automated response that it was received, 3 days later when i called to confirm receipt nothing was on record as yet, i had to resend to the consulted then ...
I initially accepted two policies. I then cancelled only ONE but Clientele in error cancelled TWO. I informed them that since they cancelled TWO in error I DO NOT want BOTH POLICIES. I stopped both debit orders at my bank and sent repeated emails requesting a REFUND!!! I first demanded a refund of ...
I don't even remember, how many times I cursed with these people in the past, about my monthly that must go of on the 5th of each month, and yet there they go again taking my monthly on the 30th, thus making the debit order jump and me losing the money trough debit orders not going through, I am ...
I cannot believe the bad service we received from Clientele! My mother took out two funeral policies thinking that should she ever have to deal with another death, everything will be covered. Unfortunately we had to struggle for 3 weeks now to get the money paid into her account and only R9800 ...
Good Day After several attempt of calling the contact centre on the 30/09/2013and the consultants keep hanging up the calls on my ear... which I feel it was very incompetent. In Aug 2013 around the 1st week I got a call for a funeral policy. After taking all my details she agreed to post me the ...
First of all bad attitude from the claims I have been with clientele for five years and only when i put throw my claim after they made me run around ask for documents was i told that i not have the full contract. Claim was not gone be paid due to that they not pay if you are admitted for stress and ...