I called Clientel call centre to find about my Hospital Plan cash back, I was put by Tshepo on hold for 15min and when they do got back to me by a supervisor Thabo I was told that they calculating my debits manually!!! which is 60 premiums debited on my account. I am still waiting for my payment ...
My life Insurance and my funeral cover were Cancelled and a refund was suppose to be made in my account because both the life insurance and the funeral cover were in grace period, i was asked to send in documents in order for the refund to be made which i did on the 20th November 2013 and i got an ...
On the 22nd of November i had money deposited into my account and the next thing i received an sms notification that Clientele had debited money from my account and as per arrangement it agreed that the debit date is 25th of every month. I signed for the policy on 15/07/2013 and i have not received ...
Why does these companies send you SMS's that you did not ask for. It is invation of privacy. Nowhere have a told them that they can send me SMS's. I've send them an email yesterday asking them to stop there SMS's just to receive another one again this morning. Stop your SMS's or I will compain to ...
I submitted the hospital plan claim documents in September 2013 as stated on the company website. Now they have changed the goal post and come up with different requirements as per another website of theirs and further want confidential doctor patient information going 5 years back. I am so fed up ...
I applied for a funeral policy in August 2013, and was advised that my particulars will be posted to me. To date i have not received any document from clientele confirming that i am a member and that i am contributing to this funeral benefit but they keep deducting every month from my bank account. ...