I took my car for a service last week at the Randburg Branch after getting a quote of R1795 for a Major service, which i agreed on. When i collected the car, no old parts could be accounted for only the Air filter. After checking the invoice i notice the plugs was not changed and called only to be ...
Have you ever seen anything like this statement to build confidence in a brand, "Car Service City is proud to announce that our complaint rate has remained below 2% of all vehicles serviced within the group".? Complaints have a huge impact on any business reputation and regrefully i find ...
Incorrect spare part (engine mountings) was installed. Caused serious vibration. Manager accepted a mistake had been made and promised a full refund, several times. Each time he came with the excuse that he thought they had paid me back but will follow it up. This happened ongoing for 3 months. ...
I serviced my car there a week ago. They over charged me by R1500 (Though they boast services for R595 it cost 3500). I had to go back to have it refunded. In the beginning I mentioned a minor problem (my back left indicator was not working) but apart from that I had NO problems with the car. When ...
I sent my vehicle to the Linmeyer branch to have the engine repaired. That was a month ago. I have been making periodic stops at the workshop to check on the progress of the repairs. I was patient and understanding as the shop is busy. After stopping by in the morning on Friday 7th Sept, I was told ...
I took my car into the Auckland Park branch of Car Service City, for them to fix a really bad rattle and grinding noise. The initial quote was for new brake pads - not cheap! However, an hour later, I got a call to say that the problem was fixed at no charge! There was something loose which they ...