Have you ever seen anything like this statement to build confidence in a brand, "Car Service City is proud to announce that our complaint rate has remained below 2% of all vehicles serviced within the group".? Complaints have a huge impact on any business reputation and regrefully i find ...
Incorrect spare part (engine mountings) was installed. Caused serious vibration. Manager accepted a mistake had been made and promised a full refund, several times. Each time he came with the excuse that he thought they had paid me back but will follow it up. This happened ongoing for 3 months. ...
I serviced my car there a week ago. They over charged me by R1500 (Though they boast services for R595 it cost 3500). I had to go back to have it refunded. In the beginning I mentioned a minor problem (my back left indicator was not working) but apart from that I had NO problems with the car. When ...
I sent my vehicle to the Linmeyer branch to have the engine repaired. That was a month ago. I have been making periodic stops at the workshop to check on the progress of the repairs. I was patient and understanding as the shop is busy. After stopping by in the morning on Friday 7th Sept, I was told ...
I took my car into the Auckland Park branch of Car Service City, for them to fix a really bad rattle and grinding noise. The initial quote was for new brake pads - not cheap! However, an hour later, I got a call to say that the problem was fixed at no charge! There was something loose which they ...
I would like to thank Car Service city, the Westgate branch. Johan treated the Service of my car like it was his own. Going the extra mile and giving me discounts where I needed the most. thank you Johan for being so helpful and knowledgeable I really appreciate it. ...