I made a payment towards my loan account on the 03.05.2013 and in error I omitted my reference number, I immediately contacted the customer service centre and spoke to a lady by the name of Patricia who forwarded my details to the collections department, I have forwarded this email about 9 times ...
No responds from the above mentioned person, i tried calling more than 20 times bnut each time i get told they are not available, how is it that non of the above staff is unavailable? Do one really wait 3 days for a reponds if so your system is very very slow. Unacceptable. ...
Does one really need to wait this long for a reply on a application status? Being an existing client with Bruma i find to hard to believe that one waits days before a loan is approved/finalized. The agents are very polite and helpful but the system. ...
I have 2 accounts with Bruma finance. They just don't seem to get anything right. The customer care consultants are unskilled and uneducated to deal with most if not ALL of my concerns. When they are unsure or cannot explain Thandeka, Precious, Ronel, simply hang up the call. Whenever I ask to ...
I have settled my account. Ref 538279. I phoned in last week still there was a balance showing. I asked for a paid up letter. Since now have not receive any paid up letter... please!!! ...
I applied for a loan through Bruma Finance & was initially approved on the 1st form I completed. I was subsequently asked to submit 2 months bank statements, copy pay slip & completed another questionnaire, which I did. After a couple of days I called Sizwe to find out what the status was ...