Hi. I would like to compliment Mpho Makoro on her excellent service. I left Bonitas medical aid in December 2012, but still had queries to do with our medical tax certificate for February 2013. Mpho has helped me all the way. She has assisted with querying, following up, continuous feedback, & ...
I called your call centre and asked for someone to phone me with info about your medical aid. No one calls, I then fill out a call me back form on your website and still no call. I am looking at joining you as on your website it says great service yet you do not even call a person back?? So either ...
I submitted a claim to bonitas in May for a refund. Every email to follow up since is being ignored. Only upon calling the helpdesk do you get a reply on email. For whatever reason and in todays times of technology they cannot open different formats of documents, TIF etc. Upon my query i was asked ...
Phoned two weeks ago to find out what i would need to put my childs meds on chronic. Was told need the precription (that i had to give to clicks in order to receive meds), Report from the Educational Psychologist. So i went and got everything. I phoned on the 2nd of July again so that i can email ...
On the 27/06/2013 Dr E Coetzee send an e-mail to authorizations.cpt@medscheme&me the following documentation: Front letter with all my details and the work done by Dr Coetzee includes quote for instrument name & Company, x-rays report. 4/07/13 I mail Mapiki at MOSO ask to help with the same ...
I called customer service to inquire about a claim. Edna Kikine answered my call, first impression very friendly and efficient. She responded to my questions promptly and really went the extra mile by providing further information that will assist me in future needs. Thank you, Edna, it's people ...