I reported my phone in February and i got a new one. unfortunately my account was debited with an extra R300.00 when i called the insurance department they advised me it was the access fee with regards to the quote. when i submitted my insurance claim documents i was never advised of any access fee ...
I was willing to pay the outstanding arrears on the account, however after receiving such horrific service from a Senior Person (Management), I would like to know what sort of training and coaching was provided to the supervisor- Mr Vosloo Louw as I myself work for a company where customer service ...
About 1 and a half year ago I upgraded to a 2GB for R265 per month. We noticed that we were being charged R265 for 1GB. My husband has made several trips to Autopage to get a copy of the contract but without any avail. He contacted them again on 24/07/2012 to obtain the copy of the contract and ...
THIS IS ACTUALLY THE SECOND COMPLAIN IM PLACING AND IM STILL NOT GETTING THE HELP I EXPECTED TO GET COUPLE OF WEEKS BACK I SENT IN ACOMPLAIN ABOUT MY PHONE THAT WAS SENT IN FOR REPAIRS, WELL THE FOLLWING DAY THEY PHONED AND TOLD ME A GENTLE MAN BY THE NAME OF ASHLY WILL BE DEALING WITH MY COMPLAINT ...
My son, who is at university in Stellenbosch, has had 2 phones in the past 2 weeks. We are in Johannesburg and his contract is in his fathers name. After querying with Autopage at Nicolway and asking what was needed for him to get a new SIM card, I had a signed original letter from his Dad, a ...
I have been a loyal and happy MTN contract user (until recently) with my service provider being Autopage, whom I have also supported for many years. On 21April 2013 I phoned the call Center to query my actual usage vs my contract amount which gets debited each month, and was told the first time ...