Good luck if you get to speak to the correct person in Accounts as your call will get cut-off every time (it took me 8 attempts to speak to anybody). Secondly I am in my 3rd month of trying to get my accounts billing corrected and every time promises get made with no resolution. The call centre ...
Hi I have been trying (unsuccessfully) to obtain monthly statements from ADT for the past 8 months. I do not understand why it cannot be done as other security companies do it. ADT have very poor customer service. ...
I have sent two emails (and a third one today) since the 7 February 2013 to cancel my contract with ADT, and have called twice in that time. My account is STILL being debited. This is! If this issue is not resolved asap and my debit returned, I will take legal action. ...
No invoice - no payment. Unable to get hold of their accounts department. Phone just rings untill it evenyually cuts off. It is not the customers duty to phone for an invoice. This problem has been going on for months. They do not even respond to emails send from their local branch where I am ...
I have now been struggling for almost 3 months to get my alarm repaired under warranty. I contacted ADT Security on the 14th of January to request that someone come to repair my alarm as the 3rd party that installed the alarm was not getting back to me and I could not get them to come and fix the ...
Well other that the automated response to my previous complaint, I have had no response at all from ADT. Second appointment with Arnold not met. Called call centre asked his manager Leon to call - still waiting... asked Mr Humphrey to return call- still waiting... asked Leon's manager Russel to ...