The handling of customer complaints certainly needs stringent management as it is not consistent and is not monitored closely. Nicole was first handling this complaint, she did an outstandingly pathetic job and just dropped the task all together without completing it. Gavin was meant to step in and ...
I recently bought a Hyundai Getz, within a week, I was in an accident. My colleague suggested I try CK Coachworks, due to my working schedule - I couldn't go in for a quote, so I sent in photos. I received a quote of R4 451.94, which was sent to insurance. Due to delays on both ends that quote ...
My vehicle (received yesterday), after being with CK Coachworks (bumper respray and headlight replacement) for 3 weeks, have been repaired with the same broken parts after the insurance paid for new parts. The work should've taken 5 days as pre-arranged. CK gave a courtesy car for the last day and ...
I contacted CK Coachworks in Retreat because I needed panel beatin done on my car, I spoke to Gail and explained to her that another panel beaters would not supply a cortusy car because my claim was a 3rd party claim, and because I am a foster mom I needed transport to take the children to their ...
This is about the third time we have had to take our car back to CK Coachworks because the original work that was done was not done properly and everytime we have had to wait very long to get the car back which has been extremely inconvenient and frustrating. ...
My insurance told me the car will be fixed by CK Coach works an and it should be done within 2 weeks. CK Coach works took a week with the quote. CK Coach works took something like 2 weeks to get my parts, coming from JHB (I dont think it can take that long) They kept miss informing us to when the ...