I called the call centre to serve my 30 day notice period for cancellation of my contract. The agent advised me to email retentions which I did on the 16th of January. I enquired about the effective date of cancellation and final invoice date with no feedback only an automated email stating " ...
No urgency in responding to a case logged 16? 114 no one that has the authority to assist. Bad mannerism over the phone, telling me I'm too young too understand and that u will not help me!! I can do whatever I want to and 8tatelkom will not help me.continiously having to follow up with 8ta when ...
My account number 333980950 has been suspended Wednesday 22 January due to me owing them R6000 which is a problem i was certain was resolved in December to which i had spoke to a lady by the name of Shirlee who said to me that the problem will be rectified in 72 hours and gave me case no. 7265852. ...
When I signed contract with 8ta, there was service coverage in my area and home, suddenly there is no network coverage. BUT I still have to pay the contact fees and unused data does not roll over, each time I am promised that technicians will come and sort out but to date nothing has happenned. ...
I purchased a month to month plan with telkom mobile less than a month ago and on their website it shows that the area that I'm in has coverage, it turns out that it doesn't and when i asked telkom mobile to cancel the contract, the told me that it will only cancel at the end of february. They are ...
I have paid my account after is is suspended. I can call again after i paid it they promised me 24 hrs and it is nearly 72 hrs and yet no response and updates. I am completely upset and fed up with telkom i have like 4 contracts with you and feel like taking my business to someone else. POOR ...