I have a loan out with ABSA, yesterday I called into the call center as I want to settle my outstanding amount I was transfered to 3 different departments and each department told me they could not assist but promised me that the department I am getting transfered to can help. After 15 minutes I ...
In Sept I phoned discovery Insurance for a quote on car insurance. The quote was R200 more than what I am currently paying so I said to the call centre guy that I would think about it and if I wanted to do it I would phone him. I did not phone him. Saturday the 26th of October I get a message to ...
I sent an email request to my 'financial advisor' to cancel my only policy in October, he didnt respond. To my surprise, got a transaction sms this morning and I'm still being charged. I emailed Steven this morning, resending the 1st email request sent. He responded that I must detail which policy ...
We recently changesd two of our Contracts from Vodacom to MTN. We complained about the service @ Vodacom but problems was mostly about responses to queries and not about bills that are amounting to thousands of rands. Surely if you take out a contract that gives you a specific amount of airtime and ...
Several complaints in writing and telephonically, several reference numbers and a "we are looking into it" reply from my first Hello Peter complaint. This has been going on for more than 2 years!! I am being charged for 2 lines, one of which was cancelled literally years ago, and there's ...
I decided to move to FNB Premier Banking. I was not happy with the service I was receiving from ABSA platinum. I have heard some good things of FNB and I thought that was a bank that is forward thinking. Brett from FNB came to see me and we went though the whole move and how it was going to happen. ...