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City: Retention Department
Found 7 reviews / complaints

MiWay
Cancellation of my Insurance

I sold my vehicle that was insured with MiWay in September 2013, and in October 2013 I send an email to MiWay informing them of my wish to cancel my Insurance. They returned my call yesterday, and Kholeka firstly apologised for only replying now. She then informed me that all my premiums that I ...

Mtn
Promise not kept

In October 2013 I upgraded my handset ref:105383091 were upon I was advise once I receive my October billing statement I must contact the retention department to waver the upgrade fee of R104.99. On 23 October 2013 I contacted the retention department as requested. On 20 November 2013 by cheque ...

Mtn
BAD SERVICE AND INCOMPETENCE

I have 2 contracts with MTN both of which came to an end now. So I called the Retention department for an upgrade. Since Friday 13 September 2013 till today Saturday 21 September I have been waiting for my upgrade to be finalised. I have been promised different incentives to upgrade and each time ...

Outsurance
Policy query

This morning we phoned outsurance as our premiums went up by 25%. We were redirected to a gentleman named Karl. After explaining our situation to him, he managed to solve the query within 5minutes. Without fighting, he managed to make my fiance and myself happy and retaining us as clients. This ...