I ordered a gift box from NetFlorist. The order was placed 2 days in advance but by 16:30 on the day it had not been delivered. After numerous calls to the call centre it only got delivered at around 19:30, meaning that was supposed to be a surprise turned out in me calling my mother asking them to ...
I am a Nedbank customer and was enticed by the new FNB marketing campaigns and made a move to change to FNB. I made my first inquiry in March 2013 and I had received my card as promised via courier. This was fantastic. I was the given the Premium Status with the myriad of benefits. My ask was ...
Two incidences relating to customer issue resolution. 1) I called MTN informing them that I can't access my vmail. Firstly they told me they will need to reset my voicemail, which it was not acceptable as i needed certain information from one of my voicemails. They said they will escalate, i called ...
11 May 2011 we bought a Whirlpool Fridge freezer set from DionWired with a 2 year guarantee. 2 Days ago the one door handle broke. I went to DionWired, which referred me to Whirlpool, stating that this is a common problem with this specific model. I want to ensure you that we look after our ...
I purchased a canopy for my brand new toyota see [URL Removed] Whilst the canopy door was open I accidentally reversed into a carport. I damaged a small metal strip at the bottom of the glass door. For more than 3 months SA Canopy headoffice and their branches in Mount Edgecombe and Pinetown under ...
I decided to port to vodacom and order a new blackberry Z10 from the call centre on 27/03/13. I was told that delivery would take 2-3 weeks. After three weeks I started following up but no real feedback was forthcoming and I simply got passed on to some other person each time who would promise to ...