First told that it could be fixed Jan 6th??? Next call centre guy says it will be fixed Friday, on Saturday we get told that it would be fixed on Saturday. Surprise, on Sunday we get told that standby technicians don't work on Sunday. Every Sunday when the card machine has worked, there have been ...
I have applied for a speed point machine at my local branch (Randfontein) in the week of 27 Oct. I did not get any confirmation on the application and phoned the Business banker again on Monday 3 Nov. I received a SMS on 4 November that the request is processed. I phoned the call centre on 6 Nov to ...
FNB has debited our account with R11 000 - on a merchant number that they now say does not exist, even though we receive money via that merchant number. We didn't do the refund of R11 000 - after a call on Tuesday to pursue this complaint, Ref # 8305659, they now say today that they have no such ...
When FNB change my Commission rates without informing me about it I told them I'm want the my speed point cancelled with immediate effect as they were in breach of contract. They came with all their stories and I had it with them and gave them 30 Day Notice. I kept the machine for the notice period ...