We tested our panic button today, and no one responded. After 20 min I tried the panic button again. After a few minutes, the control room called. They put me through to the technical department, who said we have a delay in our signal... how is that our fault or problem? When we have an emergency, ...
Once again, ADT had proved themselves as useless where customer service is concerned. I made an appointment with a sales consultant to quote us for work to be done on our alarm system. I had to wait a week to get an appointment with "TJ". Today, after arranging my entire day to accomodate ...
I consider our safety and security a non negotiable priority. ADT received an alarm activation at our business, and sent an armed response. Their armed response officer spoke to "a staff member" outside the shop and left, without positive identification and no phone calls to the business ...