It is always a great pleasure to deal with people like Phila Dube - especially after a series of bad Customer service I always experience with various service providers in our country! I must say Phila Dube's performance is 'Beyond excellent' - I had a series of requests from sim swaps, to applying ...
I went to clicks last week to buy an ointment for my 1 year old son. I was told it wasn't there and they had to order it. I was also told to come in the next days to collect it, 7 days later, they still don't have the ointment. This is getting out of hand as it's not the first time it has happened. ...
Once again a clear example of bad service delivery in SA. I went to the parking ticket machine to validate my ticket. The machine said 0-15min FREE but it charged me R7. I then went to the Info Desk to show them my ticket clearly showed I was there less than 15min but still the refused to refund me ...
On 20 June 2013 I went to the the MTN shop in Hyde Park Corner to upgrade my MTN subscription. Lerato assisted me and I selected a package and a handset. 2 days later the store called to notify me that Lerato had quoted the incorrect subscription charge and I opted to cancel the upgrade and ...
I booked tickets online via mobile phone, I was never given the option to choose my seat - I assumed I will be able to do this when I collected this. I asked Thando if I can change my seat, as there was still space available, she said that isn't possible - I asked to speak to the manager and she ...