A new phone (about 3 months) was sent to Cell C for repairs now for a second time, with a time period of 6 weeks (2 X 3 weeks each). After having it back for about 5 hours, the same problem started again. I requested on the second time that they replace the phone, but they insisted that this time ...
Its been 2 weeks later... multichoice sent out "their" DSTV technician to our home to check the problem based on our weeks of contacting call centre and my 1st complaint logged on hello peter. Tech' came out & advised he would contact "our" technician as our dish was ...
Could someone explain the meaning of "my query being escalated? " What's is being escalated, why haven't you taken your phone back? When will someone competent actually handle my query? My word ...
My account with Cell is just not getting sorted out! My account was debited twice in August and they just can't see it!! This matter was handed over to Mbongeni Ntshangase from the escalated Queries Department, he handed it over to accounts and no one is coming back to me! This morning i phoned ...
Please let this be a warning to all prospective Mr Video Franchisees, Please be extremely careful when entering into negotiation with this company and ensure that all communication is backed up in writing. I almost got caught in their web of deceit and. They first convince you to sign sale ...
After many calls Vodacom called from some department .. legal i think and after a while i was informed that the contract would be canceled. i got my next months bill and its still active. I called cancellations again and they said the would escalate this and someone would call me. Im still waiting! ...