Kenya Airways
Lack of communication & appaling client care
I was due to depart on flight KQ711 at 11:30 am on 17 November from Gababone. Our flight ended up being KQ 1780 and it only departed around 7:30pm after having us seated on the plane for more than 45 minutes. During our 10 hour wait we were not kept informed or updated about the delay of our ...