I would like to compliment Dial Direct's emergency assist section. I had two burst pipes within a week. They were incredible. They got me help very quickly and followed up with phone calls and sms's all the time. I am very impressed. Well done guys. ...
I called at 11am for a towing but asked operator (Stephanie) to call me later as I wanted to find out if it wasn't the car remote that was faulty. She called at 11:20 and we confirmed that I needed a jump start as it seems it's the battery that was flat. Only at 11:56 did I get an sms with an ETA ...
At 8:45 today I notified the call centre that I needed an emergency jump start at my home (which is recorded on my policy) and I also gave the call centre agent the address. I was told that the call would be logged and that a refernce number would be sent to me by SMS. When I did nit receive this, ...