I cancelled my policies before they even got started. I then requested my funds back. It is now two weeks almost and still no money is being returned into my account and they still went ahead and deducted a premium. I even emailed them the 1st of August and no reply. They have now promised to get ...
I send an email on 22 July requesting that my husband and children be added to my family comprehensive funeral policy. It has been 3 weeks and there is no response from you guys. I called your call centre after 2 weeks and I was told that it would take 10 days to process this. Firstly I think 10 ...
I eventually got my phone on 26 July 2013, but the simcard does not work. Phoned them twice and emailed but still not activated. Whats your problem. This so ridiculous and unacceptable!!! ...
I recently called in to the contact center to update my policy details and was greeted by a friendly, well spoken and coherent Lerato Sojane. Before I knew it all my details were updated and policy documents sent to me via email. There was a clear understanding from her on what I wanted to update ...
Once again outstanding services by Outsurance... I am sure I do not have to go into details, but Valerie thank you for getting involved with a matter which was not directly linked to you and to ensure this customer (myself) got rewarded as per Outsurance promises. Excellent service.. I will always ...
It has now been 2 weeks, that I received my phone, but the sim card has still not been activated, I called the call centre numerous times, and during each call, I was advised that the activation will take 24hours. I even took my phone to the store in Midrand, an assistant by the name of Terrance ...