After I complained 2 times about Essential med the CEO of Essential med still haven't responded to my complaints. I have given them up to the Ombudsman and the medical complaints department as well and still no luck. This is by far the worst customer service anyone will ever get. I'm still waiting ...
The CEO Michael Smit does not respond to his customers. After countless messages left at almost the whole staff at the call centre I'm still waiting. Its been 3 weeks now. The staff is useless. I've been struggling 4 months now to get my reimbursement. I would highly recommend no one to join this ...
I had an emergacy claim for my fiance. It was an out of network after hours claim. Essential med covers one such an occurrence a year for their customors. I was told to pay the bill and then claim it back. This was 4 months ago... Since then a VALERY handled our reimbursement. After not hearing ...