I applied for a credit card online, and was then asked to send a letter from my accountant as well as a copy of my ID. I scanned these into Word (the old .doc format) so that anyone can open it. A week later I was told that they received my ID but not the letter from the accountant. They were sent ...
Upgraded to the the widely advertised Platinum Credit Card, Received my card today and was told that the second card was not going to be issued to my wife because of outstanding FICA documentation. On visiting the bank it was then confirmed that FICA documentation had in fact been supplied and ...
When attempting to make an Internet banking payment on 20 June, I was unable to login. I called the Standard bank Internet banking hotline, who informed me that my credit card had been disabled, as a new one had been ordered. I was put through to the card division who could not explain why my old ...
After trying numerous times to log onto my internet banking using my credit card, I checked the card and saw the expiry date was 06/13. I contacted card division to enquire where the new card was sent to. I was informed that the card only expires next week (which is this week). I asked why my card ...
I made a US transaction of $579 carefully taking into consideration the exchange rate at that time. I made the purchase on 20th June at 14:52 with an exchange rate of 9.98718. I immediately got the SMS notification that the amount I bought was R5804.88 (fair enough) Then I see on my statement that ...
After I lodged a compliant regarding my Discovery Credit card, I got a confirmation call from Card Division. They informed me that my case will be investigated. Within one week the problem was resolved, and I am extremely pleased at the level of service. Thank you FNB ...