I received what looks like a invoice from Vodacom. When I phoned the customer care department the call agent was so "whatever" about it. If people are sending out invoices on your behalf YOU SHOULD DO SOMETHING ABOUT IT. He couldn't confirm or deny that it was, and he wanted me to take it ...
I would like to compliment Mr Martin Pretorius on his EXCELLENT service. We have already cancelled our policy with Outsurance, but due to his service and willingness to go the extra mile, we decided to reinstate our policy. I also work in providing client service and believe our clients are the ...
My account was suspended last night (7 August 2013) without any notification despite the fact that the account is up to date. I was informed by the call centre that despite the fact that my account is up to date they cannot switch it back on and that I must call their billing department for ...
Yesterday I posted a complaint regarding the service and the issue I had since 04/08/2013. I'm happy to say that Tebogo Matlala called me a few hours later to assist. What I liked about him is that he called me the whole time & kept me up to date about the progress. I was very happy when I got ...
More than 2 weeks back I've reported, when I start my vehicle I receive a "GEOLOCK MOVEMENT". Previously I had the same problem and they replaced the DID card. It was not 2 months after that I had the same problem, I was then told that the battery was flat. Now again receiving the same ...
I am so disappointed with the service that I got from Bonitas. On the 02 Aug 2013 I lodged a complaint on HelloPeter with regards to them making an unauthorized debit order on my account. A consultant called me to say that she's looking into the problem and will call me back to give feedback on ...