I had to cancel my cards because of clueless staff who couldn't give me the right information. My card was deactivated due to whatever so reason that the agents couldn't pick up on their system. Yesterday I went to the bank at mall of the north (Polokwane) and was told that I should pay to get new ...
I opened an account on-line. As it was a Friday afternoon - I did not expect a reply until the Monday. On the Monday I contacted the Call Centre - they upgraded my account and promised me that I would have my account number by the end of that day. After three days - I am still waiting. I took the ...
So my dual view gives an error code on the second channel - nothing wrong with the first channel. I phone the Jhb call centre, only to hear that I am no. 23 in the queue. 10 minutes later I disconnect, having received no update on my progress in the queue. I phone again, now no. 25 in the queue. 21 ...
I received great service from Johan Bester, he was helpful, efficient and knowledgeable. it is service like this that will retain me as a customer. ...
Thank you Ronelle for fast and efficient service today on the phone. Solved my problem very quickly! ...
I have an issue with my upgrade information, our local vodashop cannot assist and advised us to call the call centre. The women was rude from the start of the call was absolutely no help and rude. She told me there is nothing she can do and went on to put the phone down on me??? ...