I have been phoning MTN since last week to sort out my problem and it's still not resolved. I have not been credited with my new bundle data (MB) for this month, so if I use my internet or e-mail, it deducts money from my airtime. My contract states that every cycle I get R350, 350Mb and 350 sms. ...
Retentions Department (Ellen and Team leader Jarod (who refused to give me his surname after I asked him twice) very unprofessional - both insisted that I will continue paying for a contract that expired 25/05/2013 - I feel that I should be re-reimbursed for the months where the contract was no ...
I am so horrified to learn that a big company like Telkom have such incompetent employees. There is no customer service in service centres and the call centres and their so called legal department. I had signed for a 2yr ADSL line in 2010 and before it could expire I contacted the call centre and ...
I am so unhappy with Old Mutual Service. I have had a funeral policy with them for the last 6 years when i called and wanted to know how the policy is doing i was informed i have no policy with them which. I found this very strange. After many calls and e-mails it was discovered that my ID number ...
Would just like to thank Phumzile for her wonderful service in sorting out my account query within an hour of the query made. If we could have more agents like her on our side Monday mornings will be a breeze. Thanks again. You deserve an accolade for your speedy service. ...
I phoned to change my debit order - agent informs me he cannot change it because it's after payday and debit order must be on payday. But FNB take their money in the mornings and I work for a Private Company which pay any time of the day. Now FNB takes Bank charges because their Debit Order was ...