I have received a call form Altech yesterday and I still did not get an outcome. I have asked for a detailed report of the sites that were visited but you cannot give this to me!! I am on the line right now with an agent and the manager refuses to come on line at call centre. What kind of service ...
After almost 8 years as VM Client I decided to cancel my contract due to * Virgin mobile reception being very poor * Better deals with the competitors * Lots of dropped calls, or crossed lines * Billings being done days early before agreed pay date (example December billing was done 9 days early, ...
I called the call centre today to inquire about the interest rate on my overdraft facility. After speaking to 4 call centre personnel with no resolution to my enquiry, I finally demanded to speak to a supervisor. I was put to Raiza, the supervisor in the incoming call centre. She took all my ...
I CONTACTED CALL CENTRE ON 18 SEP AT 08:00 TO CHANGE BY BB FROM BIS TO BIS/BES. WAS INFORMED THAT THIS WILL BE SORTED WITHIN 24 HOURS. AT 10:AM THE SAME DAY MY BIS GETS CANCELLED. IM UNABLE TO SEND NOR RECEIVE BBMS. THE NEXT DAY 24 HOURS LATER STILL NO BES. WHEN I CALLED THE CALL CENTRE GET TOLD ...
Just extremely grateful to Matilda who understood the importance of my parcel's timely delivery and took it upon herself to personally follow up, keep me updated and be willing to make an alternative plan to ensure I received the package. Thank you Matilda! ...
Velile assisted me very quickly with my premium query and within 1 minute had emailed me my new policy documents. 828240026 ...