I phoned customer "care" at 08:57 today to change my postal address. I apparently failed some security questions. She asked me for my ID number, which I know. She asked for my Banks and type of account. What day Vodacom debits my account. What type of data package I have with Vodacom. All ...
I have 3 contracts with Cell C. In October 2013 I amended my banking details to a new account, sent through an e-mail as requested and was told the change would take effect at the end of November. At the end of November, only one account went through the correct bank. I phoned and was informed that ...
Goodday, I raised a query on the 20th of November 2013 with the Call Centre, who told me to basically just pay my bill, although I am disputing charges on my Account. I escalated the complaint to Moenier, regarding the incident. but I have not been contacted or received any feedback as yet. I have ...
Once again I am logging this complaint on behalf of my wife, and note that the issue reported here: https:///cell-c/complaints/new-contract-bungling-1239526 is still not fully resolved. It is now almost a month after the cellphone and sim card were received, and even now, the phone is still not ...
I have made contact with Bonitas and was assisted by a very kind contact centre agent (Musa) that swiftly dealt with my enquiry for the request of my outstanding tax certificates. Well done!!! ...
After calling Vodacom on 082111 / 0821946 and 0821940 more than 8 time today, I have been transferred from the one department to the other. All I want to know from Vodacom, is how they calculated a billing they deducted off my Bank account for the month of August. Nobody seems to know anything! All ...