Thank u for not responding to my previous query's as promised on your auto reply message (24 to 72 hours). I called in again with the query this morning and what happened the guy puts me on hold for 10 min while i am busy explaining to him my problem and then he puts down the phone . i also have ...
I recently upgraded my 2 vodacom lines via the vodacom website. I was then billed without being informed that the the debit order would run. But thats not the issue. on the 26th sept I called the customer care call center, spoke to B Moholo who then sent me an sms stating they will reverse the R100 ...
All we want to do is cancel existing life cover because we feel ripped off. The Policy is in my wifes name but I pay for it. You require forms to be filled out, Certified bank statements, certified proof of address, certified ID and then you want me to POST this to you. You think I have time for ...
I contacted Outsaurance with the intention of insuaring my two cars with them. At that stage I had already insured them with Absa idirect but thought I might get a better deal with them. After telephone quotes given to me by Ms Koopmans I wasasked me to send my existing insurance copy for scrutiny ...
I would like to report a case on my Discovery card and they tell me they only deal with Platinum card holders outside office hours. This is pathetic service Discovery! doesn't only happen between 9-5. ...
1) Your whole Customer Care response system is dismal - the correct process should be an SLA between FNB customer and the call center instead of relying on the CYA attitude of branch people for feedback, when and if it occurs. The Call Center should track and escalate calls until resolution is ...