Good day I received a call last saturday after contacting you and was promised a detailed statement by Monday. 5 days later the statements are still not available and the call centre cant assist again. They have thum-sucked my billings and continue to enjoy my debit order deductions. ...
Its exactly two months now, i'm still waiting for Cellc to give me back my money. From August i've been waiting for 7 days for them to pay. I've just forwarded my case to NCC with all reference numbers, dates, consultants and team leaders names. Hopefully someone will assist . when trying to cancel ...
The problem started with my December 2012 Invoice, where MTN didn't give my normal contract discounts for BIS and CLi. I phoned them and explained the problem and got a reference number. The next month it was refunded but the discount still not implemented. Every month I phone them with the same ...
I called to find out why has my account not being debited as I have been having problems with my Vodacom contract going into arrears due to late debiting and misunderstandings on arrangements. I called 111 and the lady who tried to assist eventually had to consult with a billing agent while I was ...
I was billed at out of bundled rates. The call centre informs me that the bundle expired on 18 January. On that same day I received an SMS saying I still had data. Apparently the data was entirely used up in the next 4 hours (I'm not sure how as I was asleep and iPhones do not do system updates ...