When you call the number to get authorisation, they make you hold for at least 30 minutes before you get to speak to a agent. They remind you that there's an e-mail and fax service, but when you use that service nobody bothers to get back to you with the actual authorisation number!!! ...
Applied for authorisation for a procedure that under normal circumstances can be performed in a dr's practice, however my situation is not normal circumstances. I am highly allergic to some medication. I was admitted for anaphylactic shock a few years ago (which Discovery paid for) and seem to be ...
I was admitted to Cape Gate Medi-Clinic on the 10th of September due to an emergency after my left hip dislocated, following bilateral hip replacements on the 22nd of July in the same hospital. My doctor confirmed the dislocation and I was admitted. On the 13th of September they operated and did ...
I had a transaction which needed to be authorized and after being put though from department to department, I reached authorizations and spoke to this lady who told me I needed to be put through to the dispute department, she then gave me the number mind you the wrong number!!! And as you know this ...
Phoned up discovery to get an authorization code for the birth of our second child. marayna made the call such a pleasure with her tone and the way she assisted me. thank you ...
My broker called Discovery earlier this year and had got a pre authorisation for a procedure that is scheduled for my child, we were even sent an Authorisation number. Now one week prior to the procedure taking place i called the broker annd asked them to reconfirm with an email from Discovery that ...