I had to cancel the contract due to reasons out of my control. Matrix confirmed that I will be refunded since I cancelled during the grace period. I cancelled on 29/11/13, on 02/12/13 they debitted R215 from my account instead of R199. When I enquired they were not clear on the reason for wrong ...
I gave notice for my 3G contract to finish on the 14 December. I could not use my modem from that day onwards, so assumed that the cancellation had gone through without hiccups. Today I received a bill, which is incorrect as we pay in advance. This was confirmed by the PE office. When I queried ...
I e-mailed Telkom at [Email Removed] on 28/12/12 to cancel my service as at 31/01/13. This has still not being done despite going in to Telkom Kenilworth Centre. Speaking to various people that have called and promised to attend. E-mail and faxing copies to all and sundry. Instead I get sms's ...
This is the second time we logging a complaint, my wife did one yesterday, and guess what was not resolved, and calling the call centre is a waste of time, they keep cutting the call. anyway we send a request through to Vodacom to cancel our 2 lines and go prepaid, they received the docs on the 9th ...