On 25 June, after an exhausting trip from Germany on SA 261, I needed to re-check baggage at the re-checkin counter, en-route to Durban. Having travelled as a business class passenger, one expects the highest standard of service. The premium checkin counter was empty at 07h30.I went to the next ...
I have been travelling with Sibusiso (Putco bus Driver) for almost 2 years. He is been very good in customer care. He is very proffessional compared to other Putco bus drivers. His attitude towards passengers is excellent. May he he keep his excellent work and also share his skills with all other ...
Booked a rafting trip with African Rafting Company in March and at the last minute without warning the trip was cancelled by Pine. Per the terms and conditions, was entitled to a full refund and after repeated promises from Pine to deliver a refund no refund has been given. I advise steering clear ...
There aren't enough characters for this! I have lost discounts I could have received. We now have to fork out more money because the agent did not advise us correctly. IT IS SUPPOSED TO BE ONE DAY BEFORE WE LEAVE AND WE ARE GRASPING AT STRAWS TO MAKE THIS WORK! She said we'd have the tickets by ...
This is less of a complaint than it is a an appeal for help. I was made the victim of when a colleague at work gave me a contact for a 'travel agent' who I used to book a flight through to receive a discount. I logged into the booking to find out that it had been cancelled. I called the call centre ...
I requested a refund for a plane ticket for a family member that passed away. I phoned in last week thursday 20th June 2013 And the Call Agent said that we would receive it at the end of the day I was in abit of a rush as I wanted to use the refunded voucher for a special that was R899 for the 13th ...