Rikkis pick up policy is that their driver will wait for 15 minutes for you then leave. For NYE we had prepaid for a taxi to collect 6 of us at the V&A. They left us waiting for 50 minutes with no call to apologize and me having to phone them to follow up numerous times. My complaint was only ...
Our flights were booked to fly JHB to Kusane, husband, myself and our 3 yr old, 23 Dec 2013 we arrived to check in, the attendant took 30 min to check us in and we were the only people in the queue, she needed to check something and that our flight was 45 min delayed, we waited to board just to be ...
I booked return flight from Cpt to Jnb about a month before my departure on 27 Dec. I checked in online around 11h30 the morning of my flight (14h35) and printed my boarding pass at home. As I had no luggage to check in, I went straight to the boarding gate. As I sat down to wait for boarding ...
We have experienced nothing but distress and consternation due to your lack of customer service and failure to deliver. We dealt with supervisor Nathan October as well as with Natalie Nel over the last three days which has been nothing but fruitless and frustrating to say the least. As it stands, ...
I booked a flight to King Shaka departing on 24 December 2013, from Lanseria Airport. I checked in online the previous night. My family and I were at the airport 30 minutes before departure and we were told that the "system" had closed and that Kulula could not check in our luggage. The ...
I bought an airline ticket through SAA to Nelspruit from a checkers were my flight was leaving at 3:30pm I was there at the airport already but 14:45 went to the SAA representatives and I was told that I need to go to South African airlink line were I found their nobody to help me every till was ...