Dear Sir/ Madam
My Mango flight was scheduled to depart Monday 26 August 2013 at 13:25 from Cape Town International Airport and arrive at O.R Tambo International Airport at 15:40.
I was contacted on 8 August 2013 by one of your consultants that the flight schedule changed. I was unable to make the flight and requested a refund. The consultant then instructed me to send my details to [Email Removed] and that a consultant will contact me to process my refund, which I obediently did. A day later, a consultant contacted me and requested that I send my banking details, my identity number and copy of my i.d.
To date, 21 days has passed, I have contacted the call centre a number of occasions at my expense to kindly confirm if they have received my documents via email and fax. The system still has not received my refund request!
My biggest concern is the lack of customer service that is offered from such a prestigious airline to just confirm whether they have received all my documents. This process has truly been agonising and really heartening that I was treated the way I was.
I hope this email finds a reliable and friendly consultant to please assist me.
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