I contacted your call centre at the end of June and early July requesting my monthly billing. I was told that I have to pay R 2445.78 which was incorrect. Because of this i did not pay my account. In early July I spoke to Ayeza Siletile how advised that she will investigate the query and get back to me. i was never contacted back. I then called again on 02 July 2013 and requested to speak to Ayeza. She advised that she did not yet receive a response and that she will email Welheminah Mashigo to advise not to suspend my Line.
During this time i have emailed Ayeza weekly with no response. i am currently on the line with Ayeza for 42.10 minutes with still no resolution regarding this query. I also received an sms stating that my lines will be suspended until payment is received when i was promised that would not happen.
i am sitting here not aware if my line will be suspended or not!!
As i loyal nashua mobile customer i feel that nashua mobile should come to the party and RIGHT OFF the entire month currently due to you for JUNE 2013.
Please have someone contact me ASAP. Should i not receive a positive response i will be forced to seek further assistance from the CPA.
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