Shoprite
Efused to give de free item

I bought rama 60% fat spread and on de special pamphlet, it said i shud gt rama wooden spoon n dey refused to give to me, dey said dey dnt have it in de store bt i was having dat rama wooden spoon on my hand. Dey tell me its jst a wooden spoon n wen i ask for dat wooden spoon dey r talkin abt, dey said dey dnt have it in de store. So my question s hw cud u advert sumtin dat u dnt have in de store? N hw cud dey say dey dnt hv it while i ws holdin it wit my hand.i also asked if dey cnt give sumtin to de value of dat wooden spoon price, dey refused also. Pls help a sister out, a helping tena